Refund Policy

Last Updated: December 2024.

Thank you for choosing artmatter.org.uk Our Refund Policy is designed to ensure your satisfaction with our services. Please read the following carefully.

1. Refund Eligibility

We offer refunds under the following circumstances:

Defective or Damaged Products on Delivery: If you receive a defective or damaged item, please contact us within 21 days of receiving the item for a replacement or refund. Please note that we will always need photographic proof of any damages. Refund is only issued on unworn items, and the item must be in the condition that it came in, unworn without any signs of wear.

2. Delivery Issues

If you do not receive your order within 21 days from the shipping confirmation date, please notify us for further assistance.

3. How to Request a Refund

To request a refund, please contact our customer support at hello@elsatierney.com within 21 days of the issue arising. Provide your order number and a clear description of the problem. Please note, that we will always need photographic proof of any damages.

4. Wear and Tear

All Elsa Tierney products are hand carved and cast in the UK and finished by the artist’s hands in her London studio to the highest standard, made with love and passion for her art. To maintain the quality of the product, please follow the Care instructions here for how to protect the condition of your jewellery to last a lifetime or longer.